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Refund & Return Policy

​Thank you for shopping with Bluelizer Technology Pvt Ltd. We are committed to delivering high-quality voltage stabilisers, wires, and electronic products. Please read our Refund and Returns Policy carefully before making a purchase.

 

1. Return Eligibility

We accept returns under the following conditions:

  • The item is returned within 7 days of the date of delivery

  • The product is unused, undamaged, and in its original packaging with all accessories, manuals, and tags intact

  • The product is accompanied by the original invoice or proof of purchase

  • The return reason falls under one of the accepted categories listed below

 

Accepted return reasons:

  • Manufacturing defect or product not working on arrival (Dead on Arrival – DOA)

  • Wrong product delivered (item does not match order)

  • Product damaged during transit (must be reported within 48 hours of delivery with unboxing video/photos)

 

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Products damaged due to misuse, improper installation, or physical damage by the customer

  • Products with tampered or missing serial numbers

  • Products returned after 7 days of delivery

  • Products purchased under special sale, discount, or clearance offers (unless defective)

  • Consumable items such as wires and cables that have been cut, installed, or used

 

3. How to Initiate a Return

To initiate a return, follow these steps:

  • Step 1: Contact our customer support team within 7 days of delivery via email at bluelizertechnology@gmail.com or call +91 8887740644

  • Step 2: Provide your order number, a description of the issue, and supporting photos or an unboxing video

  • Step 3: Our team will review your request within 2 business days and confirm eligibility

  • Step 4: If approved, we will arrange pickup or provide return shipping instructions

  • Step 5: Upon receipt and inspection of the returned product, your refund or replacement will be processed

 

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3 business days.

 

If approved, refunds will be processed as follows:

  • Online payments (UPI, Net Banking, Credit/Debit Card): Refund credited to the original payment source within 5–10 business days

  • Cash on Delivery orders: Refund issued via NEFT/bank transfer within 7–10 business days (customer must provide bank account details)

 

Please note: Original shipping charges are non-refundable unless the return is due to a defective or wrong product delivered by us.

 

5. Replacement Policy

If you received a defective or wrong product and prefer a replacement over a refund, we will ship the correct/replacement item at no additional cost to you, subject to stock availability. Replacement requests follow the same 7-day eligibility window.

 

6. Cancellation Policy

Orders can be cancelled before they are dispatched. To cancel an order, contact us immediately at +91 94556 30143 or bluelizertechnology@gmail.com with your order number.

 

Cancellation terms:

  • Orders cancelled before dispatch: Full refund within 3–5 business days

  • Orders cancelled after dispatch: Not eligible for cancellation; please initiate a return after delivery

  • Custom or bulk orders: Cancellation is not permitted once production or procurement has begun

 

7. Warranty

All Bluelizer products are covered by a manufacturer's warranty. Warranty terms vary by product category:

  • Servo Voltage Stabilisers: 1-year warranty against manufacturing defects

  • Mainline Stabilisers: 1-year warranty

  • AC Stabilisers: 1-year warranty

  • Wires & Cables: 6-month warranty against manufacturing defects

 

Warranty does not cover:

  • Damage caused by improper installation, voltage surges, flooding, fire, or accidents

  • Damage caused by repairs attempted by unauthorised service personnel

  • Normal wear and tear

  • Damage to due to fire or any type of burning .

To make a warranty claim, contact our support team with your invoice and a description of the issue.

 

8. Damaged in Transit

If your order arrives visibly damaged, please:

  • Do not accept the delivery if the outer packaging is severely damaged

  • If accepted, record an unboxing video and take photographs of the damage immediately

  • Report to us within 48 hours of delivery via email or phone with your evidence

Transit damage claims reported after 48 hours may not be eligible for refund or replacement.

 

9. Contact Us – Returns & Refunds

For any questions about returns, refunds, or cancellations, please reach out to us:

  • Email: bluelizertechnology@gmail.com

  • Phone: +91 94556 30143 / +91 88877 40644

  • Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

  • Address: Khas Bagh, Aishbagh, Lucknow, Uttar Pradesh – 226004, India

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